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Find quick answers about orders, shipping, payment, returns, products and customer support.
Orders
You can place an order directly on our website by choosing the products you need, adding them to your cart and completing checkout.
Please contact our support team as soon as possible. Order changes may not be possible once the order has been processed or shipped.
Order updates and tracking information will be provided when available. If you need help, please contact our support team.
Shipping & Payment
Available shipping methods, estimated delivery times and shipping costs are shown at checkout. Shipping is free for orders placed on the website.
Orders are processed after payment confirmation. Estimated delivery information is shown during checkout.
Tracking information will be provided when available after your order has been shipped.
Available payment methods are displayed at checkout before you complete your order.
Yes, payments are processed securely through the available payment providers.
Returns & Refunds
Please contact our support team as soon as possible. Return and refund eligibility may depend on the product type, order status and applicable policy.
You can review our Refund Policy page for detailed information about returns and refunds.
Please contact our support team and provide your order information and photos of the damaged item or package.
Products
NDCG LLC is the official online store for NDCG, Matwave and Eczane wellness products.
Yes, our team can help with general product information before you place an order.
No. These products are not intended to diagnose, treat, cure or prevent any disease.
Wholesale & Support
Yes, for wholesale or bulk order requests, please contact us through the Contact Us page.
You can contact our support team through the Contact Us page or by email at support@ndcg.health.