Refund Policy | NDCG LLC

This Refund Policy explains how NDCG LLC handles order issues, returns and refund requests.

Last updated: 2026-06-22

NDCG LLC wants customers to have a clear and reliable shopping experience. This Refund Policy explains how we handle order issues, return requests and refund requests.

  1. Order Issues

If you have an issue with your order, please contact our support team as soon as possible. We will review your request and help determine the available options based on the product type, order status and applicable policy.

  1. Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us and provide your order information, a description of the issue and photos of the product and packaging when applicable.

We may request additional information in order to review the issue and determine the appropriate resolution.

  1. Return Eligibility

Return eligibility may depend on the product type, condition of the item, packaging, order status and applicable requirements.

To be eligible for review, products should generally be unused, unopened and in their original packaging, unless the issue is related to damage, defect or an incorrect item.

  1. Non-Returnable Items

For safety and quality reasons, opened, used or partially consumed wellness products, supplements or personal care items may not be eligible for return.

Items may also be non-returnable if they are damaged after delivery due to improper handling, storage or use.

  1. Refund Processing

If a refund is approved, it will be processed to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

NDCG LLC is not responsible for delays caused by banks, payment processors or third-party providers.

  1. Shipping Costs

Shipping is free for orders placed on the website.

If any additional shipping, return shipping or third-party service costs apply to a specific order, their refund eligibility is reviewed individually and depends on the reason for the request.

Return shipping costs, when applicable, may be the responsibility of the customer unless otherwise stated by our support team.

  1. Delayed or Unavailable Orders

If an order cannot be fulfilled or shipped, we will contact you with available options. These options may include waiting for availability, changing the order or receiving a refund when applicable.

  1. How to Request Help

To request help with an order issue, please contact our support team and include:

  • Your order number
  • The email address used for the order
  • A short description of the issue
  • Photos of the product or package, if applicable

  1. Policy Updates

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

  1. Contact Us

If you have questions about this Refund Policy or need help with an order, please contact us:

NDCG LLC
Email: support@ndcg.health